1. HOUSEWARES RETURN & EXCHANGES POLICY

1. We offer a 30-day return policy for most unused and unopened housewares products. Customers may return items for a full refund within 30 days of purchase, provided they are in their original condition and packaging. Returns may be made in-store. Return shipping costs are the customer's responsibility.

2. A store receipt must accompany all returns, exchanges, or refunds.

3. After 30 days all sales are final.

4. All closeout merchandise is final sale.

5. No returns or price adjustments on seasonal or sale merchandise.

6. Please see below for furniture return policies, which are different.

2. FURNITURE RETURN POLICY

We think you’re going to love your new furniture. However, if you are not satisfied with your purchase, we will gladly take it back under the following conditions.

1. The full purchase price (subject to 5. & 8.) will be refunded on furniture returns made within seven (7) days of the date of purchase. Bank card or credit card purchases will receive a credit to the bank card or credit card that was used for the purchase, cash or check purchases will receive a cash refund up to $50 or a check refund for amounts greater than $50. We will mail checks within one week of the refund date.

2. A store credit equal to the full purchase amount (subject to 5. & 8.) will be issued on furniture returns made after 7 days but within 15 days of date of purchase. Store credits are valid for six months from date of issue.

3. All sales of close-out, discontinued and floor model furniture are final and as-is. No returns, refunds or exchanges are permitted. Please carefully inspect all such items before purchasing.

4. Summer/Outdoor Furniture returns are subject to end-of-season markdowns. No summer furniture returns, refunds, or exchanges will be made after July 4th. Summer/Outdoor Furniture includes umbrellas, umbrella stands, chair pads, outdoor pillows and furniture covers.

5. All returns must be in as-new condition. All returns must include all parts, fittings, hardware and instructions.

6. No returns, refunds or exchanges will be made on any furniture damaged during customer transportation or assembly. If you are picking up furniture yourself, we cannot be responsible for damage that occurs after the furniture leaves our store or warehouse.

7. Any furniture with manufacturer-defined defects will be repaired or replaced in accordance with the manufacturer’s warranty. If repair or replacement is not possible within a reasonable time, a refund or other resolution may be offered.

8. Special Order Furniture requires a non-refundable deposit equal to 25% of the total purchase price. This deposit secures your order with the manufacturer and is not refundable once the order has been placed. Any payments made beyond the 25% deposit may be refundable in accordance with our return policy. Special Order Furniture refers to any furniture or furnishings (including rugs, art, lamps, etc) that is ordered specifically for a customer.

9. We will notify you by phone the minute your Special Order Furniture has arrived and been inspected. Due to lack of storage space in our warehouse, Special Order Furniture must be paid for in full and picked up within 3 weeks.

10. Due to a lack of space in our warehouse, we cannot store any furniture for longer than 3 weeks. If your furniture is not picked up or delivered within 3 weeks of arrival in our warehouse, we will charge you storage fees of $100/month (or any part of a month). Furniture will not be released without payment in full of any storage fees.